Igniting Workplace Enthusiasm
 
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Events Summary

One Day Seminars

Achieving Success

It is important to establish a foundation for your professional and personal growth and achievement. In this seminar, we will create a personal vision and set goals to develop a path for success. We will also examine the two major keys to time management and learn to apply five proven time management approaches. The finish the day by focusing on ten strategies for managing stress.

Attitudes for Service & Complaint Resolution

This seminar begins with taking 100% responsibility for yourself and the attitude you convey. With an attitude of service in place you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints even when dealing with difficult people.

Building Great Teams

Good teamwork is an unbeatable advantage. The ability of people to work together often makes the difference between success and failure. But how do you turn talented individual players into a high-performing team? Building Great Teams offers an array of learning experiences that help participants discover new, more productive ways to work together.

Communication Skills for Managers & Supervisors

Today, more than ever, it is important to engage our teams with active communication. Enhanced communication skills can be the difference between compliance & cooperation and can help you manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.

Creating an Employee Engagement Playbook for Managers & Supervisors

As a leader your ability to trigger the right emotions can make or break engagement levels for your entire team. Our research has identified specific emotional drivers that employees feel toward their Leaders. The most successful leaders lead a workforce that is confident and enthusiastic about their work, empowered to get the job done their way, and inspired to reach personal and organizational success.

Critical Thinking

This program presents the opportunity to develop the following skills: Creative Thinking – Introduces techniques to generate innovative ideas using idea fluency, Logical Thinking – Provides methods to critically evaluate alternative solutions and Decision-Making – Recommends processes to make sound decisions individually or in a group.

Goal Setting & Time Management

Goal Setting and Time Management is valuable to anyone who would like to increase their results and maximize their effectiveness. Without a clear defined vision we can wander aimlessly though our careers. In this session you will learn to create a personal vision, set goals, identify priorities and review the fundamental tools for effective time management.

How to Handle Competing Priorities & Tight Deadlines

Are you a virtual prisoner to an endless flow of e-mails, voice messages, meetings and documents that all demand your immediate attention? Are you frequently stressed out by the unrealistic expectations of others who think their issues are the really urgent ones? Does it seem that you are swimming against the tide of procrastination? If so, then it's time to fight back and take control of your day. It's time to attend How to Handle Competing Priorities & Tight Deadlines.

How to Turn Buying Objections into Selling Opportunities

Many sales people react emotionally, defensively or negatively when they hear objections. Their reactions turn the prospect off and ruin the chance to get a sale and build relationships. Now you can learn to break that self-destructive reaction cycle. Put yourself on the road to turning objections into stepping-stones to sales success.

How to Win Cooperation and Influence People

In today’s business environment, where teamwork has replaced hierarchies, you need new skills to survive. Often in these team situations, you have no direct authority over the team members, yet you are expected to win their support and get everyone pulling in the same direction.

Interpersonal Skills for Technical Professionals

Your technical skills are sharp and strong, you perform your tasks efficiently and admirably... you think that will guarantee your professional success...

Leadership Essentials

Supervisors and managers can create impact in today’s organizations through the way they communicate, coach, multi-task and manage their own stress. They get results because they know how to walk-the walk and lead a team – not just manage it.

Negotiations Mastery: Analysis, Presentation, Bargaining and Agreement

There are four critical elements to identify in this stage of negotiations. First, you must carefully observe the actions taken by the other party. The agendas behind their actions are more important than the actions themselves. You need to understand the underlying causes and pressures that cause people to behave the way they do. Then, you can look for ways to create alignment through side-by-side problem solving rather than face-to-face confrontation.

Overcoming the Fear and Horror of Public Speaking

This one day seminar will concentrate on that all-important first step of making presentations: it will give you the confidence to stand in front of a group and speak. You'll learn to see a presentation as nothing more than an enlarged conversation; to use a few simple tricks to calm the butterflies; and, most importantly, get through the first two minutes of your talk - the time that makes or breaks your fear of public speaking.

People Skills for Managers and Supervisors

Congratulations! You've been promoted and what mattered before doesn't count anymore. Now it's. . . Not about your personal achievement...but coaching others to succeed. Not about your drive to get things done...but your ability to motivate others to get it done. Not about you...it's all about them.

Precision Cold Calling

This new, half-day seminar from Dale Carnegie Training® will show you how to make strong calls that create appointments and lead to new business. It will improve your hit ratio so that you no longer suffer the dejection caused by a steady stream of no’s.

Sales Essentials

Selling in today’s world is more competitive than ever before. Customers are more educated, it’s tougher to reach decision-makers and growing competition is fierce. With new accounts becoming more difficult to secure, sales professionals need to be strategic in order to achieve higher levels of effectiveness.

Step Up to Leadership

This information-packed one-day program will smooth your transition from worker to supervisor to leader. Of course, you’ll get the basics like time management, delegation, and performance appraisal techniques, but Step Up to Leadership will show you so much more.

Successfully Managing People in Projects

People make projects happen. It’s your job to lead these people – from different departments, with separate agendas, with divided loyalties – to success. And you need to do it now because that deadline gets closer every day.

Team Building Clinic at the Monarch Beach Golf Resort

Dale Carnegie® has teamed up with Monarch Beach, The Players Institute, and Teamphoria to offer a unique team building experience. This half day, golf-themed workshop helps team members understand their communication styles and interpersonal tendencies. This team building clinic offers an array of learning experiences that help participants discover new and more productive ways to work together.

Team Building Skills for Managers and Supervisors

Successful leaders seem to develop strong teams wherever they go, whatever task the team is assigned. It starts with an understanding of what makes a strong leader, and developing personal leadership capabilities.

Teen Improv

The ability to communicate, listen, think quickly and work on a team can determine the success of people of all ages. Improv also helps prepare teens to make friends, manage stress, overcome shyness and handle awkward social settings by improving their ability to improvise when things are out of the ordinary.

The DNA of Success

In this value-packed, two-hour workshop, you will discover the DNA for success. You will understand why certain people succeed while others struggle.

 
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Santa Ana, CA 92705, US
P. 949-833-3253
 

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Dale Carnegie of Orange County & Anaheim offer workplace training throughout Southern California, including leadership, management & sales training programs.
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