Igniting Workplace Enthusiasm
 
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Events Summary

One Day Seminars

Attitudes for Service & Complaint Resolution

This seminar begins with taking 100% responsibility for yourself and the attitude you convey. With an attitude of service in place you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints even when dealing with difficult people.

Creating an Employee Engagement Playbook for Managers & Supervisors

As a leader your ability to trigger the right emotions can make or break engagement levels for your entire team. Our research has identified specific emotional drivers that employees feel toward their Leaders. The most successful leaders lead a workforce that is confident and enthusiastic about their work, empowered to get the job done their way, and inspired to reach personal and organizational success.

Goal Setting & Time Management

Goal Setting and Time Management is valuable to anyone who would like to increase their results and maximize their effectiveness. Without a clear defined vision we can wander aimlessly though our careers. In this session you will learn to create a personal vision, set goals, identify priorities and review the fundamental tools for effective time management.

How to Handle Competing Priorities & Tight Deadlines

Are you a virtual prisoner to an endless flow of e-mails, voice messages, meetings and documents that all demand your immediate attention? Are you frequently stressed out by the unrealistic expectations of others who think their issues are the really urgent ones? Does it seem that you are swimming against the tide of procrastination? If so, then it's time to fight back and take control of your day. It's time to attend How to Handle Competing Priorities & Tight Deadlines.

How to Win Cooperation and Influence People

In today’s business environment, where teamwork has replaced hierarchies, you need new skills to survive. Often in these team situations, you have no direct authority over the team members, yet you are expected to win their support and get everyone pulling in the same direction.

Leadership Essentials

Supervisors and managers can create impact in today’s organizations through the way they communicate, coach, multi-task and manage their own stress. They get results because they know how to walk-the walk and lead a team – not just manage it.

People Skills for Managers and Supervisors

Congratulations! You've been promoted and what mattered before doesn't count anymore. Now it's. . . Not about your personal achievement...but coaching others to succeed. Not about your drive to get things done...but your ability to motivate others to get it done. Not about you...it's all about them.

Precision Cold Calling

This new, half-day seminar from Dale Carnegie Training® will show you how to make strong calls that create appointments and lead to new business. It will improve your hit ratio so that you no longer suffer the dejection caused by a steady stream of no’s.

Presentation Skills for Professionals

In his book, The Quick and Easy Way to Effective Speaking, Dale Carnegie says that people evaluate us in four ways: what we say, how we say it, what we do, and how we do it. Some presenters are very competent in giving clear dynamic presentations. You leave the presentation with a clear understanding of the message, the desired end result, and key points that you need to remember.

Sales Essentials

Selling in today’s world is more competitive than ever before. Customers are more educated, it’s tougher to reach decision-makers and growing competition is fierce. With new accounts becoming more difficult to secure, sales professionals need to be strategic in order to achieve higher levels of effectiveness.

Step Up to Leadership

This information-packed one-day program will smooth your transition from worker to supervisor to leader. Of course, you’ll get the basics like time management, delegation, and performance appraisal techniques, but Step Up to Leadership will show you so much more.

Successfully Managing People in Projects

People make projects happen. It’s your job to lead these people – from different departments, with separate agendas, with divided loyalties – to success. And you need to do it now because that deadline gets closer every day.

Teen Improv

The ability to communicate, listen, think quickly and work on a team can determine the success of people of all ages. Improv also helps prepare teens to make friends, manage stress, overcome shyness and handle awkward social settings by improving their ability to improvise when things are out of the ordinary.

 
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P. 949-833-3253
 

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