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Courses

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Dale Carnegie Sales Training: Winning with Relationship Selling

In today’s complex sales environment, gimmicks and tactics are obsolete: customers are just too savvy. Armed with pricing and information from your website, reviews from the Internet, and recommendations from an army of colleagues and friends, they are the personification of the empowered consumer, knowledgeable beyond the need for basic information. 

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

Sales Advantage

Sales Advantage is the only course that gives you the critical skills for making the sale, because it is the only one that interweaves Dale Carnegie Training's proven principles of success into every session

High School Leadership and Communication Course

In this day and age where there is an ever increasing concern for the development of teens, the call for leadership and character development is loud and clear. For over 97 years, the Dale Carnegie course has been used to teach professionals how to achieve excellence. Now this training is available to high school students. Dale Carnegie has teamed up with Orange County High Schools, Parent Associations, and Booster Clubs to positively impact teenagers.

Skills for Team Success: The Advanced Dale Carnegie Course

If it is time to take your organization to the next level, the Advanced Dale Carnegie Course can power your employees beyond their comfort zones challenging them to become powerful presenters, expert communicators, and effective problem-solvers

Three Day Seminars

Dale Carnegie Sales Training: Winning with Relationship Selling

In today’s complex sales environment, gimmicks and tactics are obsolete: customers are just too savvy. Armed with pricing and information from your website, reviews from the Internet, and recommendations from an army of colleagues and friends, they are the personification of the empowered consumer, knowledgeable beyond the need for basic information. 

Leadership Training for Managers (3 Day)

The business world has changed! Instead of pushing people to achieve, successful leaders pull people to succeed, requiring a new skill set to make it to the top. Learn how to stop managing and start leading, to play a vital part in your organization's future. A good manager is not always a good leader.

Sales Advantage (3 Day)

Create explosive sales growth with the sales tips and techniques you'll learn from Sales Advantage by Dale Carnegie Training. This interactive sales training seminar will give you the attitude, confidence and systems you need to become the award winner you know you can be.

Strictly Business: The Dale Carnegie Immersion Seminar

This unique three-day seminar will help you master the skills you need to excel in today's competitive workplace. You'll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you'll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker.

Two Day Seminars

Confident, Assertive, In Charge: Developing the Attitudes of Leadership

Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership.

High Impact Presentations

Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict.

Public Speaking Mastery

Who wrote the book on public speaking? Dale Carnegie! He perfected the technique that turns those with the usual public speaking fears and phobia into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Public Speaking Mastery.

Developing a Self-Confident, Assertive Attitude: The Key to Middle School Success

Is a lack of confidence holding your middle schooler back? Do they have trouble making friends? Are they getting picked on in school?

Executive Leadership

You're enjoying your success after working hard and doing whatever it took to climb the ladder. But there's something missing... something keeping you from reaching the next level of achievement. Dale Carnegie Training® is pleased to offer an incredible learning opportunity to help you further your success.

Managing Without Authority

If you’re on the fast track- someone who has already moved well beyond his or her formal job description- you know what we mean because you’ve been tapped for one of those roles. You are expected to get results- mold the group into a driving force- without any real members because they come from all over the organization. You need new skills to be effective in this environment- skills like winning trust, building credibility and influencing others to your point of view. These are exactly the typ

Public Speaking Mastery for Teens

Who wrote the book on public speaking? Dale Carnegie! He perfected the technique that turns those with the usual public speaking fears and phobia into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Public Speaking Mastery.

One Day Seminars

Attitudes for Service and Complaint Resolution

This seminar begins with taking 100% responsibility for yourself and the attitude you convey. With an attitude of service in place you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints even when dealing with difficult people.

Business Execution for Women: Linking People, Goals & Accountability to Drive Results

This intensive program for Women begins by helping you define your role in the company’s plan. Next you’ll learn to create personal goals that align with corporate objectives and install a personal accountability system for yourself that focuses your attention on critical success factors. Finally, you’ll see how to “cascade” your goals and accountability to the employees in your group.

Customer Service Phone Skills: Inbound & Outbound

This half-day seminar will help you identify the small changes that can make a big difference in customer service. As a result, you will build confidence in yourselves and your abilities to be both responsive and proactive in your customer contacts. This half-day seminar is designed to provide the basics for making the most of telephone sales and service opportunities. Whether it’s to place an order, ask a question, or register a complaint, a real person is at the other end of the line.

Delegation and Succession Planning

Delegation and Succession Planning can be used to develop people for future leadership, raise the level of the whole team and ensure future success of the organization. This involves at least four distinct areas of leadership preparation and effort:  replacement planning, talent management, succession planning, and succession management.  

Delivering World Class Customer Service

Loyal customers. They're the engine of every business. Yet how do companies equip employees to perform their role of winning and retaining customers? For figuring out customer priorities? For applying tested strategies to foster enduring relationships?

Generational Diversity: Understanding, Leading & Motivating

Today’s workforce may be comprised of as many as four generations working side-by-side. Each generation has their own unique mindset, work style, and ways of communicating. This being the case, connecting with and managing across generations has become vitally important to building a cohesive and successful team. As we learn to connect and communicate more effectively with one another, differences can be viewed as healthy and provide exciting opportunities to collaborate on innovative solutions.

Goal Setting & Time Management

Goal Setting and Time Management is valuable to anyone who would like to increase their results and maximize their effectiveness. Without a clear defined vision we can wander aimlessly though our careers. In this session you will learn to create a personal vision, set goals, identify priorities and review the fundamental tools for effective time management.

How to Conquer Workplace Stress

The list of stress producers in today’s world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether. Regardless of the reaction, however, the results are the same; personal and organizational productivity grind to a halt, creativity dies and momentum vanishes.

How to Handle Competing Priorities & Tight Deadlines

Are you a virtual prisoner to an endless flow of e-mails, voice messages, meetings and documents that all demand your immediate attention? Are you frequently stressed out by the unrealistic expectations of others who think their issues are the really urgent ones? Does it seem that you are swimming against the tide of procrastination? If so, then it's time to fight back and take control of your day. It's time to attend How to Handle Competing Priorities & Tight Deadlines.

How to Turn Buying Objections into Selling Opportunities

Many sales people react emotionally, defensively or negatively when they hear objections. Their reactions turn the prospect off and ruin the chance to get a sale and build relationships. Now you can learn to break that self-destructive reaction cycle. Put yourself on the road to turning objections into stepping-stones to sales success.

How to Win Cooperation and Influence People

In today’s business environment, where teamwork has replaced hierarchies, you need new skills to survive. Often in these team situations, you have no direct authority over the team members, yet you are expected to win their support and get everyone pulling in the same direction.

Interpersonal Skills for Technical Professionals

Your technical skills are sharp and strong, you perform your tasks efficiently and admirably... you think that will guarantee your professional success...

Leadership Essentials

Supervisors and managers can create impact in today’s organizations through the way they communicate, coach, multi-task and manage their own stress. They get results because they know how to walk-the walk and lead a team – not just manage it.

Negotiations Mastery: Analysis, Presentation, Bargaining and Agreement

There are four critical elements to identify in this stage of negotiations. First, you must carefully observe the actions taken by the other party. The agendas behind their actions are more important than the actions themselves. You need to understand the underlying causes and pressures that cause people to behave the way they do. Then, you can look for ways to create alignment through side-by-side problem solving rather than face-to-face confrontation.

Overcoming the Fear and Horror of Public Speaking

This one day seminar will concentrate on that all-important first step of making presentations: it will give you the confidence to stand in front of a group and speak. You'll learn to see a presentation as nothing more than an enlarged conversation; to use a few simple tricks to calm the butterflies; and, most importantly, get through the first two minutes of your talk - the time that makes or breaks your fear of public speaking.

People Skills for Managers and Supervisors

Congratulations! You've been promoted and what mattered before doesn't count anymore. Now it's. . . Not about your personal achievement...but coaching others to succeed. Not about your drive to get things done...but your ability to motivate others to get it done. Not about you...it's all about them.

Precision Cold Calling

This new, half-day seminar from Dale Carnegie Training® will show you how to make strong calls that create appointments and lead to new business. It will improve your hit ratio so that you no longer suffer the dejection caused by a steady stream of no’s.

Presentation Skills for Technical Professionals

In his book, The Quick and Easy Way to Effective Speaking, Dale Carnegie says that people evaluate us in four ways: what we say, how we say it, what we do, and how we do it. Some technical presenters are very competent in giving clear dynamic presentations. You leave the presentation with a clear understanding of the message, the desired end result, and key points that you need to remember.

Sales Essentials

Selling in today’s world is more competitive than ever before. Customers are more educated, it’s tougher to reach decision-makers and growing competition is fierce. With new accounts becoming more difficult to secure, sales professionals need to be strategic in order to achieve higher levels of effectiveness.

Step Up to Leadership

This information-packed one-day program will smooth your transition from worker to supervisor to leader. Of course, you’ll get the basics like time management, delegation, and performance appraisal techniques, but Step Up to Leadership will show you so much more.

Successfully Managing People in Projects

People make projects happen. It’s your job to lead these people – from different departments, with separate agendas, with divided loyalties – to success. And you need to do it now because that deadline gets closer every day.

Team Building Skills for Managers and Supervisors

Successful leaders seem to develop strong teams wherever they go, whatever task the team is assigned. It starts with an understanding of what makes a strong leader, and developing personal leadership capabilities.

Team Problem Solving and Decision Making

Teams are expected to solve problems and make decisions, often without the best tools for the job. Effective tools include affinity charts to encourage green-light thinking, interrelationship digraphs to determine the drivers, creative thinking to address the critical factor, choosing the best decision-making method, and using a tree diagram method to clarify a series of specific action steps.

Teen Improv

The ability to communicate, listen, think quickly and work on a team can determine the success of people of all ages. Improv also helps prepare teens to make friends, manage stress, overcome shyness and handle awkward social settings by improving their ability to improvise when things are out of the ordinary.

Working with Emotional Intelligence: How to Build Trust, Credibility and Respect

Now you can learn a proven set of techniques to work with Emotional Intelligence, build trust, credibility, and respect in the workplace at Working with Emotional Intelligence: How to Build Trust, Credibility, and Respect.

Events

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

Storytelling in Business: How to Motivate, Inform & Inspire

The use of stories and storytelling has been a powerful communications tool for thousands of years and is becoming even more essential in the digital era. The most effective business leaders, teachers, politicians, and religious leaders have always been good storytellers. Learning the art of selecting and delivering the right story will not only have a motivational impact on your people but will help you impact the culture of your organization. Stories are effectively used to present new ideas, to deliver technical information, to communicate company policies, to motivate employees and so much more...

The Manager-Employee Relationship: The Bottom Line for Engagement

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

Selling Yourself and Your Ideas

At all stages of your career, if you want to get ahead, you need to sell the value of your ideas and your ability. You have to influence those around you to take action or you won’t get very far.

Online Training

A Manager’s Guide to Sustainable Employee Engagement

This program focuses on the business value of engagement and the important role a manager plays in employee engagement. Managers will learn and practice the steps to take to lead a team of fully engaged employees and to sustain those high levels. In this six-hour, three session Live Online workshop, participants will commit to and practice the proven attributes, actions, and behaviors they can implement to build, strengthen, and sustain a fully engaged workforce.

Analyze Problems and Make Decisions

This 3-hour Live Online workshop highlights several different problem solving tools and methods for gathering and analyzing data to make the process efficient and interactive. Decisions often need to be made quickly or under pressure which can lead to stress on individuals and teams. Learn to apply practical principles that can minimize stress that impedes sound decision-making.
 

Appeal to Buyer Motives to Close More Sales

In this interactive, one-hour webinar, you will learn how to gain commitment more easily by conducting the early phases of the sale skillfully. Over-emphasis on closing can feel like a manipulative technique to the buyer and can strain the relationship. The key is to build the relationship throughout the sales process by appealing to buyer emotions and motives. Doing so will improve close ratios and lead to more successful sales.

Attitudes for Service

In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.
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Building Your Power Team

Building a team can be both a challenging and productive experience when a leader has the skills to capitalize on the strengths each person brings to the team. Different generations provide diversity and bring a unique mindset, work style, and communication style. Qualifications, skills, and knowledge are definitely important; however, the ability to relate to others, establish rapport, and demonstrate a positive attitude can only be determined through an interview. Asking behavior-based questions can help you differentiate candidates and choose the right person for the team. Once each individual is hired, the first 30 days are critical to successful on-boarding, as your team will need to trust you and believe in you in order to follow you.
Want to know more? Learn what to expect!

Coaching for Improved Performance

This workshop provides effective coaching techniques and other tools to help close the gap between expected performance and actual results. After completing this session, participants will coach for improved performance by following a step-by-step process and use the appraisal meeting to focus on future growth and training for others.
 
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Compelling Sales Presentations

This 3-hour Live Online workshop is designed for sales people who want to increase their close rates through more effective presentations. The program provides an overview and flow of a sales presentation and highlights the ideas that people need to know and practice to get started. In addition to sales presentations, it emphasizes how we should present ourselves in any situation. It is especially useful for people involved in consultative selling.
 

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Confident, Assertive, In Charge: Developing the Attitudes of Leadership - Live Online

FOUR-SESSION SEMINAR -- Now you can learn to tap into your latent power, unleash your inner attitudes of confidence and enthusiasm and build your visibility in the organization at Confident, Assertive, In Charge: Developing the Attitudes of Leadership. Take that first step in transforming yourself from a follower into a leader- right from your desk.
 

Want to know more? Learn what to expect!

 

Create Your Work-Life Breakthrough

In this session you will explore useful tips and actions that can help you regain your sense of balance.
By analyzing our current levels of energy and focus in each aspect of life – work, family, health, community, spirituality, social life, and finances – we can determine how satisfied we are with each, identify potential stressors, and plan a course of action based on what is truly important to us.
 

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Cross and Up Selling

Cross-selling and up-selling create value for both you and your customers. Opportunities to help guide customers to make better buying decisions arise when you ask the right questions, make appropriate suggestions, and present options in a manner that does not seem pushy.
 

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Cultivate Power without Being Intimidating

Part of successful organizational leadership is having the ability to assert the power of your position without intimidating others to the point where they are hesitant to take initiative. For staff members to respect you, they need to feel that you are approachable and able to keep your emotions in check. By applying Dale Carnegie’s principles, and by gaining the willing cooperation of others, you become a catalyst for beneficial outcomes for your colleagues, customers, and yourself.
 
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Delegation

In today's leaner and faster business world, managers are expected to do more with less. It is more important than ever for managers to effectively delegate projects and tasks. This program will give you the tools to develop valuable team members by building productivity and engagement, while maintaining accountability and control.
 
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Disagree Agreeably

Left unresolved, disagreements with others can waste time and energy, and also negatively impact productivity. For many, the normal reaction is to avoid disagreements in order to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. In this webinar, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your "hot buttons." You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.
 
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Dream Big, Focus Small: Achieve SMARTER Goals

 In this fast-paced, one-hour Live Online webinar you will learn how to create such SMARTER goals for personal and professional success. You will see why it is important to both dream big, but then focus small, to overcome common obstacles. And you’ll walk away with ten tips that can be key to achieving results and improving your performance.

Virtual Meetings that Engage

In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience.

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Getting Results Without Authority

Getting Results Without Authority is part of the Keys To Success Webinar Series. In this Webinar, you will learn the characteristics you need to have, and actions you need to take, to get maximum results from people who don’t work directly for you. You’ll learn how to influence others by building authentic trust, credibility, and respect, thereby gaining their willing cooperation when you need it most.

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Goal Setting and Accountability

Successful leaders and managers take an active role in goal setting and hold their people accountable. But doing so in a supportive way is critical for the members of the team to feel that what they do makes a difference, keep engagement levels high, and ultimately achieve optimal results. This two-hour Live Online workshop will help you instill in your team the importance of individual, team, and development goals, and create a culture of high performance. You will learn tips to build employee engagement that drives positive outcomes, and best practices for holding individuals and teams accountable to the agreed upon goals.

Build a High Performing Virtual Team

What does it take to build and manage a successful virtual team? Dispersed workforces are today’s norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team. The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually make it easier to lead and collaborate across distance than ever before. This Live Online webinar introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.
 
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How to Cold Call and Build New Customers

If you're like most sales people you can think of a million excuses not to cold call because - let's face it - you hate it. The rejection and sense of failure are tough to take. But cold calling is necessary to success since new business often accounts for as much as 50% of your production. Take the stress out of cold-call days and improve your hit ratio.
 
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How to Communicate with Diplomacy and Tact - Live Online

FOUR-SESSION SEMINAR -- Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. Gain the skills you need to deal with all kinds of people- right from your desk!
 
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How to Win Friends and Influence Business People - Live Online

FOUR-SESSION SEMINAR -- Based on the classic teachings from the book How to Win Friends and Influence People, this live online event from Dale Carnegie Training will show you ways to achieve enlightened interpersonal effectiveness. You'll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

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Kickoff to the Dale Carnegie Live Online Experience

Our online learning environment is designed to be engaging, interesting, informative, and above all, interactive. We want your experience to be great, so that you can apply useful Dale Carnegie principles in your work and personal life. This FREE, 30-minute, interactive session introduces you to the Live Online experience, tests your audio connection, and teaches you how to use the many learning tools used in Dale Carnegie Digital webinars, workshops, and seminars.
 
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Lead Change Effectively

In this two-hour Live Online workshop we will examine the challenges of change leadership and the mistakes that often result. We will incorporate principles for leading organizational change, leading individuals during times of change, and managing our own reactions to change. Out of this discussion, you will create a draft of a change leadership plan. By creating and following through on this plan, you can take a more organized approach to leading organizational change.

Leading Across Generations

Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.
 
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Managing Conflict in the Workplace

Nothing can destroy productivity, derail projects and make you look bad faster than workplace conflict.Whether it's the kind that smolders just beneath the surface or it's become open warfare, conflict can paralyze your group, department or entire company. And, unfortunately, the unpleasant task of resolving conflicts falls on your shoulders. But now there's help.
 
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Managing Customer Expectations

It is a simple truth: customers continue to do business with organizations that deliver on what they promise and who have treated them fairly. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way. Acquire the tips you need to set, monitor, and influence customer expectations for greater business impact.
 
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Leading Virtual Teams

TWO SESSION WORKSHOP - Overall, virtual teams are very similar to traditional face-to-face teams. After all, people are people. We may communicate today with different tools and greater speed, but Dale Carnegie’s advice on how to communicate, lead and work efficiently remains priceless across the ages. This two-session Live Online workshop will help equip leaders with the knowledge and skills necessary to lead virtual teams to new levels of effectiveness.
 
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Managing Workplace Stress

The list of stress producers in today's world grows longer by the minute. People react differently to living in this pressure cooker. Some become aggressive; others become passive; and some just shut down altogether.
 
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Marshall Goldsmith - What Got You Here Won't Get You There

TWO-SESSION WORKSHOP -- Dale Carnegie Digital® is excited to partner with Marshall Goldsmith to make one of the most effective management development methodologies accessible, convenient, live and online! Experience the merging of our world-renowned training and that of leadership development expert, executive coach and author, Marshall Goldsmith from his New York Times best seller and Wall Street Journal #1 business book, What Got You Here Won’t Get You There.

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Negotiations: A Human Relations Approach

Applying a proven negotiations process helps people know where they are going and how to plan for success. In this two-hour workshop, you will learn techniques such as building rapport; analyzing the actions, needs, and agendas of all parties; using effective strategies such as presenting alternatives; bargaining in good faith; and finalizing agreements so that everyone "wins" something that they want. By doing so you will be able to gain cooperation and increase the likelihood that future interactions will be positive.
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Outstanding Customer Service

In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.

Overcoming Workplace Negativity with Enthusiasm

Negative attitudes spread to the point where they eventually affect performance and decision-making. That's the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much -- in the right direction.
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Performance Reviews That Motivate

An effective performance review can be an opportunity for honest, open conversation about positive and negative results. It can inspire and engage people when it is focused on plans for the future. By setting expectations and helping associates to create achievable targets well in advance, then coaching and providing adequate feedback throughout the year, performance management becomes part of the culture rather than a dreaded annual event.
 
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Powerful Conversations to Engage Your Workforce

Great conversationalists are able to find connections with others by asking the right questions and learning team members’ likes and dislikes. As a result of these relationships, trust is formed and teamwork comes more naturally. In this fast-paced webinar, you will hone the skills needed to have powerful conversations that will improve professional relationships, build trust, and get real results.
 
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Present Complex Information

In this interactive, one-hour webinar, you will focus on how to better present on topics you know well but your audience considers complex or full of new information. The key is to plan out the best approach for listeners so that they can more easily receive the information. Sequencing information in a logical way and in manageable chunks helps them stay engaged, and analogies can be a critical tool for connecting with what your audience already understands. You’ll walk away with other best practices for support materials, visuals, and presentation delivery that will help you plan for your next presentation.
 
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Present to Persuade

If you have ever needed to persuade others through a presentation, you know there are a host of challenges to doing so effectively. By putting yourself in the listener’s situation, a presenter can more easily see the audience’s point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour webinar you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade.
 
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Present with Impact

 A presentation is one of the most important tools a professional has for getting things done and influencing others. Whether you are persuading colleagues, selling to a client, energizing a team, or recommending an idea to senior leaders, an effective presentation can be the difference between your success and failure. This interactive, one-hour webinar will help you focus on the visual, vocal, and verbal components of presentation delivery so that your message has the intended impact on your audience.
 
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Presentations that Influence People - On-Demand

Presentations that Influence People is a powerful online program designed to walk you through how to create a complete presentation online from concept to printout! A certified Dale Carnegie Trainer teaches you by video in segments while you plan your successful presentation. You will build your presentation while you take the course, then print it when you are finished, in 1 hour or less!
When you order this program you will get one full year of on-demand access to the course, allowing you to repeat it at your convenience, and access your notes at any time! You will receive your username and password in a separate e-mail within 24 hours of purchasing this course.

How to Present Online

Successful organizations today must communicate quickly and effectively across geographic boundaries. Presenting online is often the best solution to get information and training to the people who need it most, when they need it. If you are tasked to be the next online presenter in your organization, this session will help you shine!
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Remember Names to Build Better Professional Relationships

 In this Keys to Success Webinar, you will learn techniques to help you remember names when you need them. They are the basis for being able to more effectively grow and tap into your network of contacts. Find out which tools and formulas you can use that will help you remember the name of just about any person you will ever meet!
 
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Secrets of Motivation

Teams come in many forms, but whether you’re part of a business, community, technical, creative or even temporary team, using the Dale Carnegie Human Relation Principles and a proven method for recognition and appreciation will energize everyone’s performance! You’ll learn to apply these principles to build trust, identify opportunities, recognize potential, and express appreciation to inspire commitment and innovation in your workplace.
 
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Secrets to Leading with Assertiveness

In this webinar, you will learn to build on your strengths, advocate for what you need to be successful and use the right language to do so. You will learn strategies to boost your confidence, 10 tips to build assertiveness, and the Dale Carnegie principles of cooperation to influence and effectively lead your team.
 
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Step Up to Leadership

TWO-SESSION WORKSHOP -- This dynamic two-session program will help you identify and overcome 20 of the most common interpersonal challenges often found in leadership behavior. And, of course, you'll get the basics like time management, delegation and performance appraisal techniques.
 
 
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Strategic Planning Essentials: Prepare for Future Success

Most of us do not need to be convinced about the importance of planning. Research and anecdotal examples abound describing organizations that have thrived or failed due to adequate or inadequate planning. But success takes more than planning – it requires new ways of thinking about who we are as organizations. You can either create your own destiny or be at the mercy of the moment. In this three-hour Live Online workshop, participants will learn the essentials of strategic planning and prepare their organization for future success.

Succession Planning for You and Your Managers

Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to proactively plan to replace a key talent. The expense and risk associated with bringing in candidates from the outside is high. Compounding this problem, the supply of job-ready replacement candidates is often limited. As HR professionals or managers, if you’re unsure where to begin, or are looking for a fresh approach to speed up the process, this webinar can help.  
 

Successful Public Speaking (+ On-Demand Bonus)

Successful Public Speaking uses the foolproof methods of Dale Carnegie to turn the participant from a nervous novice into a confident presenter. Dale Carnegie believed that public speaking is a skill to be learned, not an inborn trait. He validated that belief year after year by turning out the most accomplished speakers in the world. In this session, participants will learn the very same skills that Dale Carnegie himself used to create generations of politicians, community leaders, and successful business people.
 
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Time Management

FOUR-SESSION SEMINAR -- This seminar offers practical techniques to help you focus on results, not tasks. Undo destructive habits and consciously choose to establish healthy, productive habits that yield long term benefits. You'll learn how to lock out mental distractions so that you can eliminate time wasters and concentrate on your priorities.
 
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Transforming Customer Complaints into Opportunities

This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.
 
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Trusted Advisor Bootcamp

This six-part, twelve-hour Live Online seminar is designed to overcome one of the biggest challenges that shared services (such as HR, IT, Finance and Accounting, as well as consultative sales people) face in organizations today – being viewed as a transactional or commodity resource versus a true business partner. Included are such key elements as: developing rapport and trust, designing solutions that advance stakeholders’ strategies, strengthening leadership and influence, managing resistance and conflict, and more.
 
 

Unleash the Power of Mentoring In your Organization

A mentor provides professional advice and support. He or she willingly shares knowledge, experience and often personal and professional network contacts. Successful mentoring can help less experienced individuals navigate away from costly mistakes. For a mentor, the relationship provides an opportunity to gain a fresh perspective and the satisfaction from guiding others to professional success. In this two-hour Live Online workshop, learn what it takes to make the launch of your program successful and avoid the challenges that often derail organizational initiatives
 
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Winning Leadership: Engage, Align, and Get Results

FOUR-SESSION SEMINAR --Do today's best leaders dictate change, or inspire it? Do they tell employees what to do, or influence their choices and assist them in reaching their performance goals? The best leaders adapt and lead by example, creating an environment of engagement and accountability for their teams. This four-session Live Online seminar will teach you how to stop managing and start leading; to stop pushing and start pulling. You will have ample time to develop and practice the skill set of the modern leader, making you a vital part of your organization's future.
 
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